Frequently asked questions
Orders & shipping
Do you ship internationally?
Yes — I ship worldwide. Shipping rates and delivery times are calculated at checkout depending on your location.
How long will my order take?
All pieces are made to order. Please allow up to 4 weeks for production before dispatch. If you need something by a specific date, get in touch and I’ll see what I can do.
Can I track my order?
Yep — you'll receive a tracking link via email once your order ships.
My order hasn’t arrived — what should I do?
Email me at jordan@pupari.co.uk with your order number and I’ll look into it right away.
Ring sizing
How do I find my ring size?
Check out the ring sizing guide for tips on measuring your size at home. You can also visit a local jeweller for a more accurate measurement.
Do you offer resizing?
Yes — if your ring doesn’t fit, I can usually resize it for a small fee. You can request a resize here.
What if I’m between sizes?
If you're in between sizes, I can usually make half sizes — just get in touch before placing your order.
What if my size isn’t listed?
No problem — everything is made to order, so I can make any size you need. If you don’t see your size on the product page, email me at jordan@pupari.co.uk and I’ll sort it for you.
Jewellery & packaging
What materials do you use?
I use recycled sterling silver and solid gold. All metals are responsibly sourced. I also offer gold vermeil jewellery as a more accessible choice, which uses sterling silver as the base metal and requires a minimum gold thickness of 2.5 microns.
At Pupari, the plating is even thicker at 3.5 microns, making it five times thicker than standard gold plating to ensure long-lasting quality.
Will silver tarnish or turn my finger green?
Sterling silver can naturally tarnish over time, especially if exposed to moisture or certain products. This can easily be cleaned with a jewellery polishing cloth.
A small number of people may also notice a green mark from the copper in the silver reacting with their skin — it’s harmless and washes off easily. This can happen even if you have had silver jewellery before without it making your skin green. If this happens, try gently rubbing some toothpaste on the inside of the band/area that touches your skin, rinse with warm water, and dry thoroughly. Do not apply this to any gemstones/pearls/plated pieces.
What does the packaging look like?
Every order is packed in recyclable branded packaging that's gift-ready — no extra wrapping needed. This can be sent directly as a gift.
How should I care for my jewellery?
Avoid water, perfume, lotions, and cleaning products. Store your jewellery in a dry place when you’re not wearing it.